BX99 Privacy Policy – Data Protection & Personal Information

1 Introduction

BX99 is an online entertainment platform operating in Malaysia, offering registered members a wide range of high-quality gaming options. We take the privacy and security of every user's personal information extremely seriously.

This Privacy Policy explains in detail how BX99 collects, uses, stores, discloses, and protects your personal information when you use our website at bx99.vin, the BX99 mobile app, or any related services we offer. It also explains your rights regarding that personal data and how you may exercise those rights.

By registering an account with BX99 or continuing to use our platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should not continue using the BX99 platform.

2 Personal Data We Collect

BX99 only collects personal data that is genuinely necessary to provide quality services, ensure platform security, and comply with applicable legal requirements. The categories of data we collect are as follows:

Data You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, username, and password chosen during the account registration process.
• Identity verification document (KYC): Copies of identity cards, passports, or driving licences submitted for identity verification and anti-money laundering (AML) compliance purposes.
• Financial information: Bank account details, e-wallet information, or other payment methods used to carry out deposit and withdrawal transactions.
• Communications with us: Live chat records, emails, complaints, and any correspondence you have with the bx99 customer support team.

Automatically Collected Data

• Technical data: Your IP address, web browser type and version, device operating system, screen resolution, and language settings.
• Usage data: Pages you visit, games you play, time spent on the platform, and clicks or actions taken during active sessions.
• Transaction data: Deposit history, withdrawals, wagering, wins, and all financial activity within your account.
• Location data: General geographic location based on your IP address, used to ensure compliance with regional regulations.

3 How We Use Your Data

Every piece of personal data we collect is used for specific, lawful, and transparent purposes. bx99 will not use your data for any purpose beyond those stated below without first obtaining your consent.

For marketing purposes, you may withdraw your consent at any time by contacting the BX99 support team or through the notification settings in your account. Withdrawing marketing consent will not affect the core BX99 services you receive.

4 Data Sharing & Disclosure

BX99 does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:

• Trusted service providers: Payment processing companies, identity verification service providers, gaming software suppliers, and customer support platforms operating under bx99's instructions and bound by strict confidentiality agreements.
• Regulatory authority: Licensing regulatory bodies, the Malaysian Anti-Corruption Commission (MACC), or law enforcement agencies where required by valid legal provisions.
• Business partners: In the event of a merger, acquisition, or transfer of BX99's business assets, user data may be transferred to the receiving entity, subject to equivalent privacy protections.
• Parties with your consent: Any other third party to whom you have explicitly given consent for bx99 to share your information.

5 Cookies & Tracking Technologies

BX99 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and deliver relevant content. The types of cookies we use are as follows:

Essential Cookies

These cookies are required for the basic functionality of the bx99 platform and cannot be disabled. They include login session cookies, security tokens, and basic preference settings. Without these cookies, the platform cannot function properly.

Performance & Analytics Cookies

We use analytics tools to understand how users interact with the bx99 platform — which pages are most popular, how long users spend in each section, and where users encounter difficulties. This information is used in aggregate form and cannot identify you personally.

Functional Cookies

These cookies remember your preferences — such as your chosen language, display theme, and other account settings — so you do not have to re-enter them each time you visit the platform.

Marketing Cookies

With your consent, marketing cookies are used to deliver relevant BX99 advertisements and promotions to you. You may decline marketing cookies through the platform's cookie settings or your web browser settings without affecting your overall use of the platform.

6 Data Security

BX99 continually invests in the latest cybersecurity infrastructure to ensure your personal data is protected at all times. The security measures we implement include:

• Data encryption in transit: All communications between your device and bx99 servers are secured using TLS 1.3 protocol with AES-256 encryption.
• Data encryption at rest: Sensitive information such as passwords is stored in irreversible hashed form, and financial data is fully encrypted within the database.
• Role-based access control: bx99 staff are granted access only to the data required for their specific role, with a full audit log maintained for every access made.
• Two-factor authentication (2FA): BX99 supports and encourages the use of 2FA on all member accounts to prevent unauthorised access.
• Regular security testing: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• 24/7 monitoring: Automated monitoring systems run around the clock to detect and respond to any suspicious or abnormal activity.

7 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding the personal data BX99 holds about you:

To exercise any of the above rights, contact the bx99 data protection team via email [email protected]. We will process your request within 21 working days. We may need to verify your identity before processing the request to ensure data security.

8 Data Retention Period

BX99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements.

• Active account data: Retained for as long as your account is active on the BX99 platform and for a reasonable period after the account is closed.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's Anti-Money Laundering Act (AMLA) requirements.
• KYC Documents: Retained for 5 years after termination of the business relationship, in accordance with AML compliance guidelines.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Anonymised analytics data: May be retained indefinitely in aggregate form that cannot identify any individual.

When data is no longer needed and there is no legal obligation to retain it, BX99 will ensure that data is securely deleted or anonymised using industry-standard methods.

9 Child Protection

The bx99 platform is strictly for users aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

Should bx99 discover that personal information of a minor has been collected without appropriate age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who have reason to believe their child has registered with bx99 are encouraged to contact us promptly at [email protected].

10 Amendments to This Privacy Policy

BX99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. When we make significant amendments, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the bx99 platform homepage for a specified period.
• Sending an in-account notification during your next login session.
• Sending an email to your registered address for highly material amendments (where applicable).

Your continued use of the bx99 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy terms. You are encouraged to review this page periodically to stay informed of the latest version of our policy.

11 Contact Us

If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact the bx99 Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the bx99 platform
• Response time: Within 21 working days for data-related requests; faster for general enquiries.

You may also visit the FAQ us for quick answers to frequently asked questions, or contact our support team via live chat for real-time assistance. bx99 is committed to ensuring every privacy-related enquiry is answered thoroughly and promptly.